Terms & Conditions
Booking and Payment By booking a room at Bay Tree House B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Bay Tree House and represents a legally binding contract between you and Bay Tree House.
Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (HYPERLINK "http://www.baytreedevon.co.uk"www.baytreedevon.co.uk) will take precedent and you are bound by these automatically.
To confirm your reservation, the value of the first night of your stay will be charged to your card on booking. The remaining balance will be charged on check out. Where full payment is due, this will be made clear on booking.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled. By entering into this contract you are authorising us to make these charges without additional consent being required.
We also reserve the right to pre-authorise an amount equal to the remaining balance seven days before your check in date to ensure a guarantee of funds available.
You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.
For guests who arrive and book in person for the same day, full payment will be taken on arrival. If paying in cash, a pre-authorisation will still be taken on a credit card.
Occasionally, we make single night bookings available. Where this is the case, no deposit will be taken, and instead your credit card will be pre-authorised to check its validity. The full payment will be taken in person on check out. Please note, our usual cancellation terms still apply and your card will still be charged in the case of cancellation or no-show.
A cancellation must be made in writing by email or by phone.
More than 7 days notice – no charge. Any deposit paid will be refunded to the original card.
Less than 7 days notice - no refund of your deposit will be made. We strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances.
Less than 7 days notice - Unless the room can be rebooked the remainder of total value of the reservation will be charged to your card.
3.30pm is classed at check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of the total booking value.
Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.
One night bookings will be charged at the time of any cancellation or no-show.
PLEASE NOTE - if you booked a special rate or non-refundable package or offer then the above cancellation terms may not apply. Please refer to your booking conditions.
CHANGING YOUR BOOKING
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher room price. Changes made seven days or less from the date of check in are classed as a cancellation of booking and are subject to our cancellation terms & conditions - ie full payment will still be due, unless we can re-sell the room(s) for the same price. Rooms that remain empty will be charged for in full. If a room is re-sold at a lower rate you will be liable to pay the difference in price. Changes outside of the seven day period may be liable to an admin charge.
CHECK IN/OUT TIMES
Check in is between 3.30 pm & 7.00 pm. Check out is by 10:30am (unless by prior arrangement). Please state your arrival time on booking or text us in advance it is much appreciated. An early check in option from 12 noon is available but must be arranged in advance. A late checkout after 11am will incur a charge of £15, unless prearranged. If you book either option, we will notify you if your request cannot be met. Should you arrive before 3pm, we cannot guarantee entry to the building or your room. If you plan to arrive later than 7pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement.
CIRCUMSTANCES BEYOND OUR CONTROL
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Bay Tree House.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, The Bay Tree House reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer, reduced rate or special deal. Please note that some offers require full payment on booking – these offers are non-cancellable, non-changeable and non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Vouchers cannot be used to book offers unless with the correct codes. Offers are subject to availability and can be changed or withdrawn at any time. Offers are only applicable when booked direct by phone or on our own website HYPERLINK "http://www.baytreedevon.co.uk" www.baytreedevon.co.uk Normal booking and cancellation Terms & Conditions apply unless otherwise stated. Offers may exclude some rooms or suites. Offers cannot be added retrospectively and must be quoted at the time of booking and are applicable to new bookings only.
All prices correct and are subject to availability at the time of booking. Prices may change at any time without prior warning or notice and cannot be amended once booked. Please note that the best price is ALWAYS available via our own website. You may be required to join our mailing list in order to receive these lower prices.
GENERAL TERMS AND CONDITIONS
Guests are not allowed to consume their own alcoholic beverages in the public areas of the house or terrace. If guests are found to be drunk and disorderly they will be asked to curtail their stay and no refund will be given.
Chewing gum is not allowed in any part of the building or grounds.
We do accept children of all ages.
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to Bay Tree House, or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.
We are sorry that we do not accept dogs unless they are working assistance dogs.
Evening meals are not available at Bay Tree House, however, there are local restaurants and pubs in the area covering all types of food and budget, many of which are within a short walking distance. We are happy to advise on these and book tables for guests. We would always advise booking in advance to avoid disappointment. Apart from breakfast, no other meals are provided, but you can Help Yourself to our daily homemade cake.
We do kindly ask guests to wipe shoes or boots before entering the house.
Walking boots can be safely left in the lobby.
Where bookings are made for three or more rooms, five or more nights or exclusive use of the house, a deposit will usually be taken equal to or greater than 25% to confirm the booking. All payments once made are non-refundable.
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.
On check in, you will be issued with a room and front door keys. It is your responsibility to ensure safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, to return keys within 7 days or loss of keys will be subject to a minimum lost key charge of £25.
Any lost property items will be disposed of at the end of the subsequent month after the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to your credit card to cover postage, packing and administration. It is your responsibility to contact us should you think you may have left an item behind.
Private parking for 3 vehicles is located to the rear of the property, access via Beer Road. The rear parking is free and is situated 70 metres from the front door.
Free public parking is also available to the front of the property in Seafield Road and the top end of Sea Hill both are one way roads. There is also a pay and display public car park in Beer Road to the rear of the premises. Vehicles may temporarily park in front of the property to offload luggage and guests.
We operate a strict no-smoking policy throughout the building. Smoking is permitted outside where an ashtray is provided. It is against the law to smoke in a public building. Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, please do not smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.
Sanitary bags are provided next to all toilets to dispose of any items other than toilet paper.
WIRELESS INTERNET ACCESS
Wi-Fi access is provided free of charge throughout the house.